We provide a 360° detailed product introduction, updating at least 20% of products quarterly and redesigning our store every year to ensure a refreshing visual experience. Our team offers 24/7 online service, responding to inquiries within 12 hours, with a professional and caring attitude to answer all customer questions. The workshop is maintained to the 85 standard, always kept clean and organized. Administrative reception is handled with standardized hospitality procedures, including a welcome screen, company introduction, meeting facilities, and refreshments. Sales staff ensure quotes are delivered within 24 hours and provide professional design support when needed.

In after-sales service, we secure at least three reliable suppliers for each product category, ensure packaging matches product size and weight, and guarantee on-time delivery without delays. We adopt advanced color management for zero color differences, establish SOPs for zero dimensional errors, and optimize processes to meet international quality standards. Samples are 100% qualified, while bulk goods maintain a defect rate below 3%. Logistics are secured to deliver products on time (excluding force majeure). We build a service quality management system with annual satisfaction surveys targeting 95% approval. In case of quality issues, we promise replacements within 15 days and provide initial reports within 24 hours.

Each product is introduced with a detailed video presentation, and we produce unique new videos every month. Sales representatives remain online 24/7 and respond within 8 hours. Our workshops continue to meet the 85 cleanliness standard, and our team offers professional design advice to customers when needed. We deliver products ahead of schedule, pursuing refined production that ensures quality and craftsmanship exceeding expectations.

For communication, our staff proactively follow up on each order, providing at least two progress updates. Both samples and bulk goods are 100% qualified, and logistics arrangements aim for early delivery when possible. A service quality system is in place to ensure that customer satisfaction and website reviews reach 100%.

We create annual procurement and delivery plans tailored for each client, ensuring smooth long-term cooperation. For VIP clients, we prepare personalized cooperation histories, highlighting the journey of mutual success. For visiting clients, we thoughtfully prepare customized travel guides, and during festive seasons, we provide special gifts to create a warm and caring atmosphere.

We also deliver innovative product designs and respond to customer inquiries with instant replies (within seconds) to show our highest level of responsiveness. Additionally, we support client sales efforts by producing exclusive product videos to help them succeed in their own markets.

Every year, we organize book donations in the name of our clients, demonstrating our commitment to giving back to society. Through our products and services, we aim to create genuine joy and a sense of altruism for customers and end-users alike. We also invite clients to participate in charitable activities, fostering a sense of shared purpose and partnership.

When customers face challenges, we extend care, concern, and warmth not only to them but also to their employees, ensuring that our relationship is built on empathy and mutual respect.